CANCELLATION AND RESCHEDULING POLICY
Standard Cancellation Policy
To receive a full refund, cancel within 24 hours of booking or up to 30 days before your photoshoot is scheduled to start. In all other circumstances, the full refund is reduced with the deposit amount of €50.
Cancellations due to Weather
If the weather creates a safety concern, the photoshoot can be rescheduled to a different date or time. Alternatively, the photoshoot can also be held indoors.
Cancellations due to an Emergency
A full refund may also be possible if you have to cancel because of an unexpected circumstance that’s out of your control. Before you cancel, check that your circumstance is included in the list below and that you can provide the required documentation.
Circumstances that require documentation: death, unexpected serious illness or injury, government-mandated obligations, transportation disruptions.
Circumstances that require special review: natural disasters, terrorist activity, and civil/political unrest, epidemic disease or illness, travel restrictions, safety, and security threat advisories, changes to visa or passport requirements.
You can reschedule your photoshoot within 24 hours of booking or up to 14 days before your photoshoot is scheduled to start. In all other circumstances, an additional deposit of €50 will be required to book your photoshoot on a new date and timeslot.
When you reschedule your photoshoot, the cancellation policy is based on the initial booking date.
Cancellation and reschedule requests must be submitted by e-mail at [email protected]. No rights can be derived from requests that have not been made by e-mail.